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·      

0 out of 1 points

   

Which of these aggressive acts of political defiance did Hitler commit in Europe in 1936?

   

Answers:

Hitler invaded Poland.

 

Hitler occupied the Rhineland.

 

Hitler annexed German-speaking Austria.

 

Hitler seized Czechoslovakia.

       

Stalin enthusiastically agreed to the four policemen approach to securing the postwar peace because

   

Answers:

he thought it was Roosevelt’s way of promising that governments friendly to Soviet interests would be installed in Eastern Europe.

 

he did not want to bear the burden of the reorganization of Europe.

  

he wanted to engage France, Britain, and the United States in a coalition rather than have them build cordial and friendly ties to Germans, turning them once again into a threat to the Soviet Union.

 

he understood that the United Nations could not possibly fulfill that role.

   

0 out of 1 points

   

In June 1942, American forces halted Japan’s advance at the Battle of

   

Answers:

Midway.

 

the Bulge.

  

Iwo Jima.

 

the Philippines.

   

0 out of 1 points

   

Hitler’s and Stalin’s nonaggression pact involved the division of which of these countries?

   

Answers:

 

United States.

 

France.

 

Poland.

 

Sweden.

   

·       Question 12

0 out of 1 points

   

Historians regard the Great Depression as probably the greatest factor in causing World War II because

   

Answers:

Americans fared so much better than Europeans, leading to anger and in-fighting.

 

Facing dwindling resources of its own, Germany hoped to improve its economy by annexing other countries.

 

It led American businesses to reduce investments in Germany, which decreased that nation’s production and its ability to repay its World War I reparations.

  

None of these choices.

   

·       Question 13

0 out of 1 points

   

Executive Order 8802 established

   

Answers:

 

desegregation in the armed forces.

 

the bracero program, which brought Mexican migrant workers to America to fill acute labor needs.

 

anti-discriminatory hiring practices in industries that had government defense contracts.

 

price controls under the oversight of the Office of Price Administration.

   

0 out of 1 points

   

Women participated in the U.S. World War II effort by

   

Answers:

 

joining the military.

 

growing Victory Gardens.

 

playing in baseball leagues.

 

All of these choices.

   

·       Question 17

0 out of 1 points

   

In May 1940, Winston Churchill

   

Answers:

petitioned the U.S. Congress for military aid.

 

became Britain’s Prime Minister and wrote to FDR.

  

met with FDR for the first of many meetings.

 

delivered his inspiring speech to the British Parliament in which he pledged that the British would continue to fight the Germans anywhere.

   

0 out of 1 points

   

Which of the following statements about World War II is not correct?

   

Answers:

Historic buildings ? some a thousand or more years old ? were obliterated in Europe by the war.

 

More than 23 million Soviets lost their lives.

 

The war deaths worldwide totaled over 62 million.

  

About 1 million American soldiers died and about half that figure came home injured.

       

·       Question 22

0 out of 1 points

   

Which of these events did not happen at Potsdam?

   

Answers:

Churchill was called home mid-conference because his party had been defeated in a general election.

  

Truman learned that the atom bomb had been tested successfully.

 

Poland was given an outlet to the sea and had its prewar territorial integrity and political independence fully restored and protected.

 

Both the Americans and British became more concerned about and suspicious of Stalin and his political intentions than they had been earlier in the war.

   

·       Question 23

1 out of 1 points

·       Question 24

0 out of 1 points

   

In 1940, the United States experienced its first

    

Answers:

attempted attack from another country on American soil, in the state of Oregon.

 

peacetime draft.

 

request for military assistance from another country: Britain.

  

attack by a German submarine on an American merchant ship.

      

·       Question 25

0 out of 1 points

   

From the spring of 1940 until the bombing of Pearl Harbor on December 7, 1941, President Roosevelt and the U.S government

   

Answers:

refused to get caught up in the drama overseas.

 

organized the manufacturing, transfer, and transportation of war materials and American defense bases to assist Great Britain and prepare for likely war against Nazi Germany.

 

continued to believe that Americans could maintain complete neutrality and still sell to the Allies and the Axis powers.

  

adopted a policy of strict neutrality that prohibited selling armaments and providing any military assistance to Great Britain.

   

·       Question 26

0 out of 1 points

   

In the Munich Agreement (1938), the leaders of Britain and France

   

Answers:

allowed Hitler to annex all of Czechoslovakia.

 

elicited a promise from Hitler to end further aggressive action on smaller European countries.

 

confronted Hitler about his treatment of the plight of Jews, communists, and gays in Germany, but in the name of peace, dropped the subject.

 

permitted Hitler to occupy strategic areas of Czechoslovakia, in the hope that he would stop there.

    

·       Question 27

0 out of 1 points

   

Which agency’s job was to set wages, working conditions, and hours, as well as to try to prevent strikes?

   

Answers:

National War Labor Board

 

Office of Price Administration

 

War Production Board

 

Office of War Mobilization

    

·       Question 29

0 out of 1 points

·       Question 31

0 out of 1 points

   

The Servicemen’s Readjustment Act of 1944 (the GI Bill) provided

   

Answers:

some unemployment benefits for veterans.

  

medical care for veterans.

 

financial aid for education.

 

All of these choices.

   

·       Question 32

0 out of 1 points

   

How did the war change the landscape at home in the United States?

   

Answers:

 

California faced housing shortages as record numbers of people relocated there.

 

The economies in states west of the Mississippi experienced the largest economic boom.

 

Southern states saw rapid industrial development and growth.

 

All of these choices.

   

·       Question 33

1 out of 1 points

·       Question 34

0 out of 1 points

   

The “Double V” campaign refers to

   

Answers:

U.S. victory against the Japanese and the Germans.

  

African American efforts to win the war overseas and end discrimination at home.

 

Roosevelt’s initiative to build public support for America’s entry into World War II.

 

None of these choices.

   

·       Question 35

0 out of 1 points

   

The main reason the Japanese decided to bomb America’s naval fleet at Pearl Harbor was because

   

Answers:

they wanted the United States out of China.

  

they hoped to handicap the U.S. navy, giving Japan time to achieve its conquests before the U.S. could rebuild and strike back.

 

they hoped to pull Americans into the war.

 

they were angry when Americans blocked Japanese imports to the U.S. and influenced other countries to do the same.

   

·       Question 36

0 out of 1 points

·       Question 37

0 out of 1 points

   

Roughly 90 percent of all Americans favored isolationism despite the situation in Europe for all of the following reasons except

   

Answers:

 

The problems of the Great Depression had Americans focused on improving conditions at home.

 

Many Americans respected Adolf Hitler.

 

America was riddled with anti-Semitism and did not want to get into war over Jews.

 

Americans did not want to bear the cost of war, which they feared would only deepen the Depression.

   

·       Question 38

0 out of 1 points

   

Which event set the stage of American involvement in the war?

   

Answers:

The installation of the pro-German government installed in Vichy, France

 

The bombing of London in the Battle of Britain

  

The invasion of Poland

 

All of these choices.

   

·       Question 39

0 out of 1 points

   

Operation Overlord–the official name for the D-Day landing in Normandy–involved ____ Allied soldiers.

   

Answers:

 

500,000

 

1 million

 

3 million

 

10 million

   

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Alli Co. is a merchandising business.  The account balances for Alli Co. as of November 30, 2012 (unless otherwise indicated), are as follows: 

110 Cash                                                                                             73,920 

112 Accounts Receivable                                                              37,875 

113 Allowance for Doubtful Accounts                                     3,500 

115 Merchandise Inventory                                                         133,900 

116 Prepaid Insurance                                                                  3,750 

117 Store Supplies                                                                          2,850 

123 Store Equipment                                                                     100,800 

124 Accumulated Depreciation-Store Equipment               20,160                                                                  

210 Accounts Payable                                                                   21,450 

211 Salaries Payable                                                                      0 

218 Interest Payable                                                                      0 

220 Note Payable (Due 2017)                                                     10,000 

310 P. Williams, Capital (January 1, 2012)                              89,510 

311 P. Williams, Drawing                                                              40,000 

312 Income Summary                                                                    0 

410 Sales                                                                                            853,040 

411 Sales Returns and Allowances                                            20,600 

412 Sales Discounts                                                                        13,200 

510 Cost of Merchandise Sold                                                    414,575 

520 Sales Salaries Expense                                                           74,400 

521 Advertising Expense                                                               18,000 

522 Depreciation Expense                                                            0 

523 Store Supplies Expense                                                        0 

529 Miscellaneous Selling Expense                                          2,800 

530 Office Salaries Expense                                                         40,500 

531 Rent Expense                                                                            18,600 

532 Insurance Expense                                                                 0 

533 Bad Debt Expense                                                                  0 

539 Miscellaneous Administrative Expense                          1,650

550 Interest Expense                                                                     240  

Alli Co. uses the perpetual inventory system and the last-in, first-out costing method.  Transportation-in and purchase discounts should be added to the Inventory Control Sheet, but since this will complicate the computation of the Last-in, first-out costing method, please ignore this step in the process.  They also use the Allowance Method for bad debt. 

The Accounts Receivable and Accounts Payable Subsidiary Ledgers along with the Inventory Control Sheet should be updated as each transaction affects them (daily). 

Alli Co. sells four types of television entertainment units. The sale prices of each are: 

TV A:  $3,500 TV B:  $5,250 TV C:  $6,125 PS D: $9,000   

During December, the last month of the accounting year, the following transactions were completed: 

Dec.  1.   Issued check number 2632 for the December rent, $2,200.

3. Purchased four TV C units on account from Prince Co., terms 2/10, n/30, FOB shipping point, $14,800. 4. Issued check number 2633 to pay the transportation changes on purchase of December 3, $400.  (NOTE:  Do not include shipping and purchase discounts to the Inventory Control sheet for this project.) 6. Sold four TV A and four TV B on account to Albert Co., invoice 891, terms 2/10, n/30, FOB shipping point.

10. Sold two project systems for cash. 

11. Purchased store supplies on account from Matt Co., terms n/30, $620.

13. Issued check to Prince Co. number 2634 for full amount due (November’s balance plus December 3rd transaction), less discount allowed.

14. Issued credit memo for one TV A unit returned on sale of December 6.  

15. Issued check number 2635 for advertising expense for last half of December, $1,500.

16. Received cash from Albert Co. for full amount due (less return of December 14 and discount).

19.  Issued check number 2636 to buy two TV C units, $7,600.

19.  Issued check number 2637 for $6,100 to Joseph Co. on account. 20. Sold three TV C units on account to Cameron Co., invoice number 892, terms 1/10, n/30, FOB shipping point.  

20. For the convenience of the customer, issued check number 2638 for shipping charges on sale of December 20, $600.

21. Received $12,250 cash from McKenzie Co. on account, no discount.

21. Purchased three projector systems on account from Elisha Co., terms 1/10, n/30, FOB destination, $15,600.

25.  Received notification that Marie Co. has been granted bankruptcy with no amount of recovery.  We are to write-off her amount due.  (Note: See page 402 for entry required.)

24. Issued a debit memo for return of $5,200 because of a damaged projection system purchased on December 21, receiving credit from the seller.

26.  Issued check number 2639 for refund of cash on sales made for cash, $1,000. (Customer was going to return goods until an allowance was arranged.)

27. Issued check number 2640 for sales salaries of $1,750 and office salaries of $950.

28.  Purchased store equipment on account from Matt Co., terms n/30, FOB destination, $800.

29.  Issued check number 2641 for store supplies, $550. 30.  Sold four TV C units on account to Randall Co., invoice number 893, terms 2/10, n/30, FOB shipping point.

30.  Received cash from sale of December 20, less discount, plus transportation paid on December 20.  (Round calculations to the nearest dollar.) 30.  Issued check number 2642 for purchase of December 21, less return of December 24 and discount.

30.  Issued a debit memo for $200 of the purchase returned from December 28.    

Instructions: 

1. Enter the balances of each of the accounts in the appropriate balance column of a four-column account (General Ledger).  Write Balance in the item section, and place a check mark (√) in the Post Reference column.

2. Journalize the transactions in a sales journal, purchases journal, cash receipts journal, cash payments journal, or general journal as illustrated in chapter 7.  Also post to the Accounts Receivable and Accounts Payable Subsidiary ledgers and when needed the Inventory Control Sheet. 

3. Total each column on the special journals and prove the journal.

4. Post the totals of the account named columns and individually post the “other” columns as well to the General Ledger.

5. Prepare the Schedule of Accounts Receivable and the Schedule of Accounts Payable (their total amount must equal the amount in their controlling general ledger account).

6.  Prepare the unadjusted trial balance on the worksheet.

7. Complete the worksheet for the year ended December 31, 2012, using the following adjustment data:

a.    Merchandise inventory on December 31: $110,200

b.    Insurance expired during the year: 1,250

c.    Store supplies on hand on December 31: 975

d.    Depreciation for the current year needs to be calculated.  Alli Co. uses the Straight-line method, the      store equipment has a useful life of 10 years with no salvage value.  (NOTE: the purchase and return will not be included as the dates of the transactions were after the 15th of the month).

e.    Accrued salaries on December 31:    Sales salaries $480,

Office salaries $260          $530

f.   The note payable terms are at 8%, payment is not being made until Jan. 3, 2013.  Interest must be recognized for one month (round answer to the nearest dollar amount).

g.  Net realizable value of Accounts Receivable is determined to be $30,000. 

8.  Prepare a multiple-step income statement, a statement of owner’s equity, and a classified balance sheet in good form.

9.  Journalize and post the adjusting entries.

10. Journalize and post the closing entries.  Indicate closed accounts by inserting a line in both balance columns opposite the closing entry.

11. Prepare a post-closing trial balance.

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Create an 8-slide PowerPoint presentation on the topic of 1) peak performance and test anxiety or 2) peak performance and competition arousal.

Suggested Resources

The following optional resources are provided to support you in completing the assessment or to provide a helpful context. For additional resources, refer to the Research Resources and Supplemental Resources in the left navigation menu of your courseroom.

Capella Resources

Click the links provided to view the following resources:

  • What Is Scholarly?

SHOW LESS

Library Resources

The following e-books or articles from the Capella University Library are linked directly in this course:

  • Whiteley, P. (2002). Motivation. Oxford, UK: Capstone Publishing.
  • Murray, G., Nicholas, C. L., Kleiman, J., Dwyer, R., Carrington, M. J., Allen, N. B., & Trinder, J. (2009). Nature’s clocks and human mood: The circadian system modulates reward motivation. Emotion, 9(5), 705–716.
  • Oyserman, D., Fryberg, S. A., & Yoder, N. (2007). Identity-based motivation and health. Journal of Personality and Social Psychology, 93(6), 1011–1027.

Course Library Guide

A Capella University library guide has been created specifically for your use in this course. You are encouraged to refer to the resources in the PSYC-FP3770 – Psychology of Human Motivation and Performance Library Guide to help direct your research.

NBC Archives on Demand

Is It Possible to Praise Children Too Much?

Video purchased for use in this Capella course through NBC Archives on Demand.

Americans More Stressed Than Ever

Video purchased for use in this Capella course through NBC Archives on Demand.

  • Click Is It Possible to Praise Children Too Much? to view a video from NBC Learn.
  • Click Americans More Stressed Than Ever to view a video from NBC Learn.

Assessment Instructions

Test anxiety and competition arousal are two forms of evaluation arousal. Create a PowerPoint presentation in which you analyze issues associated with peak performance in the workplace and recommend techniques for improving employee work performance.

Preparation

For this assessment, assume that your work organization has asked for your help in improving employee work performance. Surveys have determined that some employees struggle with test anxiety while others struggle with competition arousal, both of which prevent peak performance. Conduct research to identify:

  • Biological, learned, and cognitive factors that might be affecting the employees’ reactions to stress in the environment.
  • Motivation techniques, such as rewards or praise, that can be used to manage the stress and improve peak performance.

Instructions

Create a PowerPoint presentation on the topic of 1) peak performance and test anxiety or 2) peak performance and competition arousal. Include a script in the notes section of each slide detailing what you would say to an audience about that slide. In the presentation, complete the following:

  • Describe the topic you are addressing and its impact on employee performance. That is, demonstrate how test anxiety or competition arousal affects peak performance in the employee work situation.
  • Describe the biological, learned, and cognitive components of evaluation arousal in the employee work situation.
  • Recommend motivation techniques—supported by the literature—for managing test anxiety or competition arousal to improve peak performance.
  • In the final slide or slides, compile and present a list of five resources that would help the organization understand the connection between stress, health, motivation, and performance. These resources must be scholarly resources from the Capella library or from reputable professional organizations (for example, American Psychological Association, American Medical Association) found on the Internet.

Additional Requirements

Your presentation should meet the following requirements:

  • Written communication: Written communication is free of errors that detract from the overall message.
  • APA formatting: Resources and citations are formatted according to APA sixth edition style and formatting.
  • Number of resources: At least 3 scholarly academic resources supporting the presentation content, and five scholarly or professionally reputable resources listed as potential resources for the organization to use, are included in the presentation.
  • Number of presentation slides: The presentation includes a minimum of 8 slides, excluding the title slide and bibliography slide(s) of references.
  • Presentation notes: Each slide includes the presenter’s script (what you would say during the presentation) in the notes section of the slide.

Motivating Performance Scoring Guide

CRITERIA NON-PERFORMANCE BASIC PROFICIENT DISTINGUISHED Demonstrate how test anxiety or competition arousal affects peak performance in an employee work situation.Does not identify test anxiety or competition arousal in an employee work situation. Identifies but does not describe test anxiety or competition arousal in an employee work situation. Demonstrates how test anxiety or competition arousal affects peak performance in an employee work situation. Demonstrates how test anxiety or competition arousal affects peak performance in an employee work situation and provides examples specific to the work situation. Describe the biological, learned, and cognitive components of evaluation arousal in an employee work situation.Does not identify the biological, learned, and cognitive components of evaluation arousal in an employee work situation. Identifies but does not describe components of evaluation arousal in an employee work situation, or does not include all three components in the description. Describes the biological, learned, and cognitive components of evaluation arousal in an employee work situation. Describes the biological, learned, and cognitive components of evaluation arousal in an employee work situation and provides examples specific to the work situation. Recommend research-supported motivation techniques for managing test anxiety or competition arousal and for improving task performance in an employee work situation.Does not recommend motivation techniques for managing test anxiety or competition arousal and improving task performance in an employee work situation. Recommends motivation techniques for managing test anxiety or competition arousal and for improving task performance in an employee work situation, but the recommendations are not well supported by the research. Recommends research-supported motivation techniques for managing test anxiety or competition arousal and for improving task performance in an employee work situation. Recommends research-supported motivation techniques for managing test anxiety or competition arousal and improving task performance in an employee work situation, and evaluates limitations. Identify professionally reputable resources an organization could use to understand the connection between stress, health, motivation, and performance.Does not identify resources an organization could use to understand the connection between stress, health, motivation, and performance. Identifies resources an organization could use to understand the connection between stress, health, motivation, and performance, but many of the resources are not applicable or professionally reputable. Identifies professionally reputable resources an organization could use to understand the connection between stress, health, motivation, and performance. Identifies professionally reputable resources an organization could use to understand the connection between stress, health, motivation, and performance, and identifies the strengths and limitations of each resource. Communicate in a manner that is scholarly, professional, and consistent with expectations for members of professional communities.Does not communicate in a manner that is scholarly and professional. Communicates in a manner that is scholarly and professional but is not consistent with expectations for members of professional communities. Communicates in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. Communicates in a manner that is scholarly, professional, and consistent with expectations for members of professional communities, with written communication that is free of errors that detract from the overall message. Apply proper APA formatting and style.Does not apply proper APA formatting and style. Uses adequate written communication but includes some APA errors and inconsistencies. Applies proper APA formatting and style. Applies scholarly writing skills and uses proper APA formatting and style throughout the assessment. 

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Service Blueprint and Servicescape

 refer to attachments to assist you in the assignment and please reach out with all questions. 

**Absolutely No Plagiarism and Original

Work Only***

Evaluated largely according to how well you planned and organized your submission and applied relevant services marketing theories and methods in it. It will be very important that you present your work concisely. Please take careful note of and respect all page-length expectations, recognize that all assignments are to have a covering page, and use double-spaced typing, 1″ margins, and Times New Roman 12-point font or its equivalent. Please also note that page-length expectations exclude the covering page and, if applicable, references page(s) and all appendices.

Expected Length: 5 double-spaced pages, 12 pt. font. (plus interview questions/answers and service blueprint)

For this individual written assignment, you will be responsible for capturing, analyzing, and making recommendations concerning the service process for an actual service organization. For this individual written assignment, the service process for a service organization will be captured by a service blueprint,[1] defined as a “… picture or map that portrays the customer experience and the service system, so that the different people involved in providing the service can understand it objectively, regardless of their roles or their individual points of view” (Zeithaml, Bitner, and Gremler, 2013, p. 235). You will be responsible for accurately and exhaustively capturing, critically analyzing, and making recommendations for improving the efficiency and effectiveness of the organization’s service process. In addition, you are to accurately and exhaustively capture, critically analyze, and make recommendations concerning the service organization’s servicescape,which can be considered the physical setting of a service organization that “wraps” the service, conveys to consumers an external image of what is “inside,” and that (drawing from the field of environmental psychology) may be designed to evoke a particular sensory or emotional reaction in customers, employees, or both groups, through the interaction of many complex stimuli. Although it is not required, you are encouraged to focus your research on a small or medium-sized service organization that has a lean interpersonal structure (see page 282 of your textbook). Alternatively, you may study a specific part of an elaborate interpersonal service organization. It is important that your service organization has a physical facility with interior and exterior attributes.

To complete this assignment, it will first be necessary for you to obtain the consent of the owner, franchisor(ee), or other responsible employee of an organization in the service sector to create a service blueprint and to record the servicescape of that organization. Please be sure not to discriminate in your selection of an organization owner, franchisor(ee), or other responsible employee, except that the individual must be an adult, able to converse in English, and not decisionally impaired. To create your report, it will be necessary that you visit and personally observe the service process and make detailed notes and take pictures of the operations of the organization. When you are taking photographs of the organization, please avoid taking direct pictures of the owner, franchisor(ee), or other responsible employee of the organization as well as other individuals (e.g., customers).

In your written report, please:

·      Identify the organization, service(s), and the organization’s location and industry

o   Identify the title and role of the individual from whom you have obtained consent (i.e., organization owner, franchisor(ee), or other responsible employee)

§  For privacy reasons, the name of the individual is not particularly relevant to this assignment

o   Discuss the needs, preferences, and behaviors of typical and non-typical customers of the service organization and be sure to differentiate between minimum service requirements (i.e., the “adequate service level”) and what the organization does to exceed those requirements and to differentiate itself from the competition

§  It would be helpful to comment on the level of reliability or consistency at which the organization is able to meet the needs of its customers

o   It would be helpful if you would please comment on the level of competition within the particular industry you have identified

·      Explain and discuss the service process, including before, during, and after a purchase is made and from both sides of the line of visibility (see page 235 of your textbook)

o   It would be helpful for you to explain and discuss the service process from the perspective of both the customer and employee(s) involved in the service delivery process

§  Identify the key actions that customers and employee(s) must take for a successful service experience

§  Identify and describe potential failpoints (points in the process where problems may occur) and/or bottlenecks (points in the process where backups or slow delivery may occur) and suggest possible solutions/alternatives to address these (potential) problem areas;

·      Explain and evaluate the use of physical evidence by the organization

·      Explain the thoughts, feelings, and physical experiences the service organization intends its customers to have and evaluate the effectiveness of the organization’s efforts in this area

o   In an appendix, it may be helpful to show pictures of the interior and exterior of the physical premises

§  These pictures should be referred to in your report

·      Make three recommendations that the organization could implement to improve the effectiveness of its servicescape and service process in order to enhance the satisfaction of its customers

o   Recommendations should focus on the service process, servicescape, and use of physical evidence

To complement your analysis of the service process, please conduct an interview with the owner, franchisor(ee), or other responsible employee of the service organization and obtain responses to the following questions:

1.     What is the service (or, what are the services) that your service organization provides?

2.     What is the profile (in terms of needs, preferences, and behaviors) of your typical current customer? Apart from the typical customer, what other examples of customers’ needs, preferences, and behaviors have you noticed?

3.     What are the basic needs or minimum service requirements of your customers? How reliably are you able to meet these basic needs or minimum service requirements? In what specific ways do you exceed the basic needs or minimum service requirements of your customers? In addition, in what specific ways do you differentiate your service(s) from those offered by your competitors?

4.     How does service delivery occur (including before and after a purchase is made)? What aspects of the service delivery process do your customers see/hear/otherwise experience? What aspects of the service delivery process do your customers NOT see/hear/otherwise experience?

5.     What are the tangible elements (i.e., physical evidence) of the service delivery process? (Note to student: If the participant asks, please define physical evidence as the environment in which the service is delivered and where the organization and customer interact, as well as any tangible components that facilitate performance or communication of the service.)

6.     When customers are exposed to the interior and exterior of your physical premises, what thoughts, feelings, and physical experiences would you like them to have? What steps have you taken to ensure that customers actually have these desired thoughts, feelings, and physical experiences?

It is expected that, in your written report, you will make clear references to the interview responses you receive.

Please your reading pleasure, I have placed three useful resources in Module 4 which may be beneficial to you are you prepare this assignment. The two articles are:

·      Bitner, M. 1992. Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2): 57-71.

·      Bitner, M., Ostrom, A., & Morgan, F. 2008. Service blueprinting: A practical technique for service innovation. California Management Review, 50(3): 66-94.

·      Designing customer-focused service processes by Dr. Nancy Stephens of Arizona State University.

Please keep in mind that this is a formal business report. A professional-looking title page is expected.

[1] Your service blueprint should be prepared using Microsoft PowerPoint and should be submitted separate from your written report. I will provide a template on Blackboard which you are free (but not required) to use.

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1. The rule that requires financial statements to reflect the assumption that the business will continue operating instead of being closed or sold, unless evidence shows that it will not continue, is the:

Going-concern assumption.

Business entity assumption.

Objectivity principle.

Cost Principle.

Monetary unit assumption.

2. A partnership:

Is also called a sole proprietorship.

Has unlimited liability for its partners.

Has to have a written agreement in order to be legal.

Is a legal organization separate from its owners.

Has owners called shareholders.

3. The difference between a company’s assets and its liabilities, or net assets is:

Net income.

Expense.

Equity.

Revenue.

Net loss.

4. Which of the following accounting principles prescribes that a company record its expenses incurred to generate the revenue reported?

Going-concern assumption.

Matching principle.

Cost principle.

Business entity assumption.

Consideration assumption.

5. The primary objective of financial accounting is:

To serve the decision-making needs of internal users.

To provide financial statements to help external users analyze an organization’s activities.

To monitor and control company activities.

To provide information on both the costs and benefits of looking after products and services.

To know what, when, and how much to produce.

6. All of the following are true regarding ethics except:

Ethics are beliefs that separate right from wrong.

Ethics rules are often set for CPAs.

Ethics do not affect the operations or outcome of a company.

Are critical in accounting.

Ethics can be hard to apply.

7. Social responsibility:

Is a concern for the impact of our actions on society.

Is a code that helps in dealing with confidential information.

Is required by the SEC.

Requires that all businesses conduct social audits.

Is limited to large companies.

8. The accounting principle that requires accounting information to be based on actual cost and requires assets and services to be recorded initially at the cash or cash-equivalent amount given in exchange, is the:

Accounting equation.

Cost principle.

Going-concern assumption.

Realization principle.

Business entity assumption.

9. All of the following regarding a Certified Public Accountant are true except:

Must meet education and experience requirements.

Must pass an examination.

Must exhibit ethical character.

May also be a Certified Management Accountant.

Cannot hold any certificate other than a CPA.

10. Decreases in equity that represent costs of assets or services used to earn revenues are called:

Liabilities.

Equity.

Withdrawals.

Expenses.

Owner’s Investment.

11. The record in which transactions are first recorded is the:

Account balance.

Ledger.

Journal.

Trial balance.

Cash account.

12. A collection of all accounts and their balances used by a business is called a:

Journal.

Book of original entry.

General Journal.

Balance column journal.

Ledger.

13. A ledger is:

A record containing increases and decreases in a specific asset, liability, equity, revenue, or expense item.

A journal in which transactions are first recorded.

A collection of documents that describe transactions and events entering the accounting process.

A list of all accounts with their debit balances at a point in time.

A record containing all accounts and their balances used by a company.

14. The account used to record the transfers of assets from a business to its owner is:

A revenue account.

The owner’s withdrawals account.

The owner’s capital account.

An expense account.

A liability account.

15. If the Debit and Credit column totals of a trial balance are equal, then:

All transactions have been recorded correctly.

All entries from the journal have been posted to the ledger correctly.

All ledger account balances are correct.

The total debit entries and total credit entries are equal.

The balance sheet would be correct.

16. Source documents:

Include the ledger.

Are the sources of accounting information.

Must be in electronic form.

Are based on accounting entries.

Include the chart of accounts.

17. A report that lists accounts and their balances, in which the total debit balances should equal the total credit balances, is called a(n):

Account balance.

Trial balance.

Ledger.

Chart of accounts.

General Journal.

18. An asset created by prepayment of an expense is:

Recorded as a debit to an unearned revenue account.

Recorded as a debit to a prepaid expense account.

Recorded as a credit to an unearned revenue account.

Recorded as a credit to a prepaid expense account.

Not recorded in the accounting records until the earnings process is complete

19. A record in which the effects of transactions are first recorded and from which transaction amounts are posted to the ledger is a(n):

Account.

Trial balance.

Journal.

T-account.

Balance column account.

20. A balance column ledger account is:

An account entered on the balance sheet.

An account with debit and credit columns for posting entries and another column for showing the balance of the account after each entry is posted.

Another name for the withdrawals account.

An account used to record the transfers of assets from a business to its owner.

A simple form of account that is widely used in accounting to illustrate the debits and credits required in recording a transaction.

21. Financial statements are typically prepared in the following order:

Balance sheet, statement of owner’s equity, income statement.

Statement of owner’s equity, balance sheet, income statement.

Income statement, balance sheet, statement of owner’s equity.

Income statement, statement of owner’s equity, balance sheet.

Balance sheet, income statement, statement of owner’s equity

22. Assuming unearned revenues are originally recorded in balance sheet accounts, the adjusting entry to record earning of unearned revenue is:

Increase an expense; increase a liability.

Increase an asset; increase revenue.

Decrease a liability; increase revenue.

Increase an expense; decrease an asset.

Increase an expense; decrease a liability.

23. Adjusting entries made at the end of an accounting period accomplish all of the following except:

Updating liability and asset accounts to their proper balances.

Assigning revenues to the periods in which they are earned.

Assigning expenses to the periods in which they are incurred.

Assuring that financial statements reflect the revenues earned and the expenses incurred.

Assuring that external transaction amounts remain unchanged.

24. Prepaid expenses, depreciation, accrued expenses, unearned revenues, and accrued revenues are all examples of:

Items that require contra accounts.

Items that require adjusting entries.

Asset and equity.

Asset accounts.

Income statement accounts.

25. The difference between the cost of an asset and the accumulated depreciation for that asset is called

Depreciation Expense.

Unearned Depreciation.

Prepaid Depreciation.

Depreciation Value.

Book Value.

26. A balance sheet that places the liabilities and equity to the right of the assets is a(n):

Account form balance sheet.

Report form balance sheet.

Interim balance sheet.

Classified balance sheet.

Unclassified balance sheet.

27. The length of time covered by a set of periodic financial statements is referred to as the:

Fiscal cycle.

Natural business year.

Accounting period.

Business cycle.

Operating cycle.

28. The main purpose of adjusting entries is to:

Record external transactions and events.

Record internal transactions and events.

Recognize assets purchased during the period.

Recognize debts paid during the period.

29. Adjusting entries:

Affect only income statement accounts.

Affect only balance sheet accounts.

Affect both income statement and balance sheet accounts.

Affect only cash flow statement accounts.

Affect only equity accounts.

30. A trial balance prepared before any adjustments have been recorded is:

An adjusted trial balance.

Used to prepare financial statements.

An unadjusted trial balance.

Correct with respect to proper balance sheet and income statement amounts.

Only prepared once a year.

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1. The rule that requires financial statements to reflect the assumption that the business will continue operating instead of being closed or sold, unless evidence shows that it will not continue, is the:

Going-concern assumption.

Business entity assumption.

Objectivity principle.

Cost Principle.

Monetary unit assumption.

2. A partnership:

Is also called a sole proprietorship.

Has unlimited liability for its partners.

Has to have a written agreement in order to be legal.

Is a legal organization separate from its owners.

Has owners called shareholders.

3. The difference between a company’s assets and its liabilities, or net assets is:

Net income.

Expense.

Equity.

Revenue.

Net loss.

4. Which of the following accounting principles prescribes that a company record its expenses incurred to generate the revenue reported?

Going-concern assumption.

Matching principle.

Cost principle.

Business entity assumption.

Consideration assumption.

5. The primary objective of financial accounting is:

To serve the decision-making needs of internal users.

To provide financial statements to help external users analyze an organization’s activities.

To monitor and control company activities.

To provide information on both the costs and benefits of looking after products and services.

To know what, when, and how much to produce.

6. All of the following are true regarding ethics except:

Ethics are beliefs that separate right from wrong.

Ethics rules are often set for CPAs.

Ethics do not affect the operations or outcome of a company.

Are critical in accounting.

Ethics can be hard to apply.

7. Social responsibility:

Is a concern for the impact of our actions on society.

Is a code that helps in dealing with confidential information.

Is required by the SEC.

Requires that all businesses conduct social audits.

Is limited to large companies.

8. The accounting principle that requires accounting information to be based on actual cost and requires assets and services to be recorded initially at the cash or cash-equivalent amount given in exchange, is the:

Accounting equation.

Cost principle.

Going-concern assumption.

Realization principle.

Business entity assumption.

9. All of the following regarding a Certified Public Accountant are true except:

Must meet education and experience requirements.

Must pass an examination.

Must exhibit ethical character.

May also be a Certified Management Accountant.

Cannot hold any certificate other than a CPA.

10. Decreases in equity that represent costs of assets or services used to earn revenues are called:

Liabilities.

Equity.

Withdrawals.

Expenses.

Owner’s Investment.

11. The record in which transactions are first recorded is the:

Account balance.

Ledger.

Journal.

Trial balance.

Cash account.

12. A collection of all accounts and their balances used by a business is called a:

Journal.

Book of original entry.

General Journal.

Balance column journal.

Ledger.

13. A ledger is:

A record containing increases and decreases in a specific asset, liability, equity, revenue, or expense item.

A journal in which transactions are first recorded.

A collection of documents that describe transactions and events entering the accounting process.

A list of all accounts with their debit balances at a point in time.

A record containing all accounts and their balances used by a company.

14. The account used to record the transfers of assets from a business to its owner is:

A revenue account.

The owner’s withdrawals account.

The owner’s capital account.

An expense account.

A liability account.

15. If the Debit and Credit column totals of a trial balance are equal, then:

All transactions have been recorded correctly.

All entries from the journal have been posted to the ledger correctly.

All ledger account balances are correct.

The total debit entries and total credit entries are equal.

The balance sheet would be correct.

16. Source documents:

Include the ledger.

Are the sources of accounting information.

Must be in electronic form.

Are based on accounting entries.

Include the chart of accounts.

17. A report that lists accounts and their balances, in which the total debit balances should equal the total credit balances, is called a(n):

Account balance.

Trial balance.

Ledger.

Chart of accounts.

General Journal.

18. An asset created by prepayment of an expense is:

Recorded as a debit to an unearned revenue account.

Recorded as a debit to a prepaid expense account.

Recorded as a credit to an unearned revenue account.

Recorded as a credit to a prepaid expense account.

Not recorded in the accounting records until the earnings process is complete

19. A record in which the effects of transactions are first recorded and from which transaction amounts are posted to the ledger is a(n):

Account.

Trial balance.

Journal.

T-account.

Balance column account.

20. A balance column ledger account is:

An account entered on the balance sheet.

An account with debit and credit columns for posting entries and another column for showing the balance of the account after each entry is posted.

Another name for the withdrawals account.

An account used to record the transfers of assets from a business to its owner.

A simple form of account that is widely used in accounting to illustrate the debits and credits required in recording a transaction.

21. Financial statements are typically prepared in the following order:

Balance sheet, statement of owner’s equity, income statement.

Statement of owner’s equity, balance sheet, income statement.

Income statement, balance sheet, statement of owner’s equity.

Income statement, statement of owner’s equity, balance sheet.

Balance sheet, income statement, statement of owner’s equity

22. Assuming unearned revenues are originally recorded in balance sheet accounts, the adjusting entry to record earning of unearned revenue is:

Increase an expense; increase a liability.

Increase an asset; increase revenue.

Decrease a liability; increase revenue.

Increase an expense; decrease an asset.

Increase an expense; decrease a liability.

23. Adjusting entries made at the end of an accounting period accomplish all of the following except:

Updating liability and asset accounts to their proper balances.

Assigning revenues to the periods in which they are earned.

Assigning expenses to the periods in which they are incurred.

Assuring that financial statements reflect the revenues earned and the expenses incurred.

Assuring that external transaction amounts remain unchanged.

24. Prepaid expenses, depreciation, accrued expenses, unearned revenues, and accrued revenues are all examples of:

Items that require contra accounts.

Items that require adjusting entries.

Asset and equity.

Asset accounts.

Income statement accounts.

25. The difference between the cost of an asset and the accumulated depreciation for that asset is called

Depreciation Expense.

Unearned Depreciation.

Prepaid Depreciation.

Depreciation Value.

Book Value.

26. A balance sheet that places the liabilities and equity to the right of the assets is a(n):

Account form balance sheet.

Report form balance sheet.

Interim balance sheet.

Classified balance sheet.

Unclassified balance sheet.

27. The length of time covered by a set of periodic financial statements is referred to as the:

Fiscal cycle.

Natural business year.

Accounting period.

Business cycle.

Operating cycle.

28. The main purpose of adjusting entries is to:

Record external transactions and events.

Record internal transactions and events.

Recognize assets purchased during the period.

Recognize debts paid during the period.

29. Adjusting entries:

Affect only income statement accounts.

Affect only balance sheet accounts.

Affect both income statement and balance sheet accounts.

Affect only cash flow statement accounts.

Affect only equity accounts.

30. A trial balance prepared before any adjustments have been recorded is:

An adjusted trial balance.

Used to prepare financial statements.

An unadjusted trial balance.

Correct with respect to proper balance sheet and income statement amounts.

Only prepared once a year.

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1. At its most basic level, the function of financial intermediaries is to ________.

A) track and report interest rates

B) move money from lenders to borrowers and back again

C) report all financial transactions to the federal government

D) effect a transfer of wealth in society

 2. Which of the following is NOT an example of a financial transaction?

A) Your parents use their credit card to pay this term’s college tuition.

B) You use the ATM to withdraw British pounds so you can fly to London.

C) Your roommate lends you $20 and you repay it in one week.

D) All of the above are financial transactions.

 3. The movement of money from lender to borrower and back again is known as ________.

A) the circle of life

B) corporate finance

C) the cycle of money

D) money laundering

 4. The fundamental starting point of all the accounting statements is the ________.

A) accounting identity

B) computing identity

C) investing identity

D) financing identity

 5. Which of the statements below is TRUE?

A) Accounting Identity is: Assets ≡ Liabilities – Owners’ Equity.

B) Accounting Identity is: Assets ≡ Liabilities + Owners’ Equity.

C) Accounting Identity is: Assets ≡ Owners’ Equity – Liabilities.

D) Accounting Identity is: Liabilities ≡ Assets + Owners’ Equity.

 6. To determine the interest paid each compounding period, we take the advertised annual percentage rate and simply divide it by the ________ to get the appropriate periodic interest rate.

A) number of compounding periods for the length of an investment

B) number of discounting periods for the length of an investment

C) number of compounding periods per year

D) number of compounding periods per month

 7. Suppose you invest $1,000 today, compounded quarterly, with the annual interest rate of 5.00%. What is your investment worth in one year?

A) $1,025.00

B) $1,500.95

C) $1,025.27

D) $1,050.95

8. Suppose you invest $2,000 today, compounded monthly, with an annual interest rate of 7.50%. What is your investment worth in one year?

A) $2,150.00

B) $2,152.81

C) $2,155.27

D) $2,154.77

 9. The four steps to determining the price of a bond are:

A) determine the amount and timing of the present cash flows, determine the appropriate discount rate, find the present value of the lump-sum principal and the annuity stream of coupons, and add the PVs of the principal and coupons.

B) determine the amount and timing of the future cash flows, determine the appropriate discount rate, find the future value of the lump-sum principal and the annuity stream of coupons, and add the FVs of the principal and coupons.

C) determine the amount and timing of the future cash flows, determine the appropriate discount rate, find the present value of the lump-sum principal and the annuity stream of coupons, and multiply the PVs of the principal and coupons.

D) determine the amount and timing of the future cash flows, determine the appropriate discount rate, find the present value of the lump-sum principal and the annuity stream of coupons, and add the PVs of the principal and coupons.

 10. Blackburn Inc. has issued 30-year $1,000 face value, 10% annual coupon bonds, with a yield to maturity of 9.0%. The annual interest payment for the bond is ________.

A) $100

B) $90

C) $50

D) $45

 11. Stocks are different from bonds because ________.

A) stocks, unlike bonds, are major sources of funds

B) stocks, unlike bonds, represent residual ownership

C) stocks, unlike bonds, give owners legal claims to payments

D) bonds, unlike stocks, represent voting ownership

 12. Stocks differ from bonds because:

A) bond cash flows are known while stock cash flows are uncertain.

B) firms pay bond cash flows prior to paying taxes while stock cash flows are after tax.

C) the ending par value of a bond is known at purchase while the ending value of a share of stock is unknown at purchase.

D) of all of the above.

13. Bonds are different from stocks because ________.

A) bonds promise fixed payments for the length of their maturity

B) bonds give payments only after other owners are paid

C) bonds do not have maturity dates

D) bonds promise growth in earnings

 14. Jarvis bought a share of stock for $15.75 that paid a dividend of $.45 and sold three months later for $18.65. What was his dollar profit or loss and holding period return?

A) $2.90, 18.41%

B) $3.35, 21.27%

C) -$2.90, -18.41%

D) $.45, 2.86%

 15. Amy bought a share of stock for $64.50 that paid a dividend of $.50 and sold nine months later for $64.00. What was her dollar profit or loss and holding period return?

A) $0.50, 0.78%

B) -$0.50, -0.78%

C) $0.00, 0.00%

D) There is no correct solution to this question.

16. ________ is at the heart of corporate finance, because it is concerned with making the best choices about project selection.

A) Capital budgeting

B) Capital structure

C) Payback period

D) Short-term budgeting

 17. The ________ model is usually considered the best of the capital budgeting decision-making models.

A) Internal Rate of Return (IRR)

B) Net Present Value (NPV)

C) Profitability Index (PI)

D) Discounted Payback Period

 18. A major metric of a company’s health and its prospects for a long life is how much ________ it can generate.

A) cash flow

B) depreciation

C) tax deferral

D) net income

 19. Most businesses fail because their ________ dries up.

A) net working capital

B) cash flow

C) liabilities

D) tax shield

 20. The ________ are critical to business decisions, business growth, and ultimately business success.

A) risk and timing but not the amount of cash flow

B) the currency denomination of profits

C) risk and profits but not the amount of cash flow

D) timing and amount of cash flow

 21. There are two primary tools used to forecast and set in action a company plan. Which of the tools below is one of these?

A) Statements of retained earnings

B) Profit budgets

C) Income statements

D) Pro forma statements

 22. As with a lot of planning, the financial forecast begins with ________ estimates and ________ schedules.

A) sales, production

B) sales, profit

C) dividends, production

D) profits, dividend

 23. The ________ starts at the time production begins and ends with the collection of cash from the sale of the product.

A) accounts receivable cycle

B) business operating cycle

C) cash conversion cycle

D) production cycle

 24. The ________ begins at the time a firm first starts to make a product and lasts until the time the customer buys the product.

A) business operating cycle

B) accounts receivable cycle

C) cash conversion cycle

D) production cycle

 25. Which of the statements below is FALSE?

A) Financial statements are a collection of historical and current activities of the company.

B) The collection of value over time found in financial statements requires us to pay attention to how we construct financial ratios so as to glean information for analysis.

C) We want to analyze financial statements so as to compare different companies and their performance relative to our company.

D) All of the above statements are TRUE.

 26. An example of a financial statement is ________.

A) the Income Statement

B) the Sources and Uses of Cash

C) the Statement of Financial Position (Balance Sheet)

D) All of these

 27. Typically, shares of stock are stored in the vault of the brokerage firm and you, as owner, will not take physical possession. Under these circumstances the brokerage firm is the ________ and you are the ________.

A) street owner; settlement owner

B) settlement owner; street owner

C) owner of record; beneficiary owner

D) beneficiary owner; owner of record

 28. A common practice today is to have shares of stock in the ________ , using the name of the broker as owner rather than you.

A) street name

B) bearer name

C) broker name

D) beneficiary name

 29. The difficulties of managing international business operations stem from three special issues. Which of the choices below is NOT one of these?

A) Political risk

B) Differences in business practices

C) Social fads

D) Cultural differences

 30. ________ arise(s) from differences in customs, social norms, attitudes, assumptions, and expectations of the local society in a host country.

A) Cultural risk

B) Political risk

C) Social fads

D) Similarities in business beliefs

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1. A 99% confidence interval estimate can be interpreted to mean that

a. if all possible samples are taken and confidence interval estimates are developed, 99% of them would include the true population mean somewhere within their interval.

b. we have 99% confidence that we have selected a sample whose interval does include the population mean.

c. Both of the above.

d. None of the above.

2. Which of the following is not true about the Student’s t distribution?

a. It has more area in the tails and less in the center than does the normal distribution.

b. It is used to construct confidence intervals for the population mean when the population standard deviation is known.

c. It is bell shaped and symmetrical.

d. As the number of degrees of freedom increases, the t distribution approaches the normal distribution.

3. A confidence interval was used to estimate the proportion of statistics students that are females. A random sample of 72 statistics students generated the following 90% confidence interval: (0.438, 0.642). Based on the interval above, is the population proportion of females equal to 0.60?

a. No, and we are 90% sure of it.

b. No. The proportion is 54.17%.

c. Maybe. 0.60 is a believable value of the population proportion based on the information above.

d. Yes, and we are 90% sure of it.

4. A confidence interval was used to estimate the proportion of statistics students that are female. A random sample of 72 statistics students generated the following 90% confidence interval: (0.438, 0.642). Using the information above, what size sample would be necessary if we wanted to estimate the true proportion to within 0.08 using 95% confidence?

a. 105

b. 150

c. 420

d. 597

5. When determining the sample size necessary for estimating the true population mean, which factor is not considered when sampling with replacement?

a. The population size.

b. The population standard deviation.

c. The level of confidence desired in the estimate.

d. The allowable or tolerable sampling error.

6. An economist is interested in studying the incomes of consumers in a particular region. The population standard deviation is known to be $1,000. A random sample of 50 individuals resulted in an average income of $15,000. What is the upper end point in a 99% confidence interval for the average income?

a. $15,052

b. $15,141

c. $15,330

d. $15,364

7. An economist is interested in studying the incomes of consumers in a particular region. The population standard deviation is known to be $1,000. A random sample of 50 individuals resulted in an average income of $15,000. What sample size would the economist need to use for a 95% confidence interval if the width of the interval should not be more than

$100?

a. n = 1537

b. n = 385

c. n = 40

d. n = 20

8. The head librarian at the Library of Congress has asked her assistant for an interval estimate of the mean number of books checked out each day. The assistant provides the following interval estimate: from 740 to 920 books per day. If the head librarian knows that the population standard deviation is 150 books checked out per day, and she asked her assistant to use 25 days of data to construct the interval estimate, what confidence level can she attach to the interval estimate?

a. 99.7%

b. 99.0%

c. 98.0%

d. 95.4%

9. Which of the following would be an appropriate null hypothesis?

a. The population proportion is less than 0.65.

b. The sample proportion is less than 0.65.

c. The population proportion is no less than 0.65.

d. The sample proportion is no less than 0.65.

10. If we are performing a two-tailed test of whether = 100, the probability of detecting a shift of the mean to 105 will be ________ the probability of detecting a shift of the mean to 110.

a. less than

b. greater than

c. equal to

d. not comparable to

11. Which of the following statements is not true about the level of significance in a hypothesis test?

a. The larger the level of significance, the more likely you are to reject the null hypothesis.

b. The level of significance is the maximum risk we are willing to accept in making a Type I error.

c. The significance level is also called the level.

d. The significance level is another name for Type II error.

12. A _________________ is a numerical quantity computed from the data of a sample and is used in reaching a decision on whether or not to reject the null hypothesis.

a. significance level

b. critical value

c. test statistic

d. parameter

TABLE 7-2

A student claims that he can correctly identify whether a person is a business major or an agriculture major by the way the person dresses. Suppose in actuality that he can correctly identify a business major 87% of

the time, while 16% of the time he mistakenly identifies an agriculture major as a business major. Presented with one person and asked to identify the major of this person (who is either a business or agriculture major), he

considers this to be a hypothesis test with the null hypothesis being that the person is a business major and the alternative that the person is an agriculture major.

13. Referring to Table 7-2, what would be a Type I error?

a. Saying that the person is a business major when in fact the person is a business major.

b. Saying that the person is a business major when in fact the person is an agriculture major.

c. Saying that the person is an agriculture major when in fact the person is a business major.

d. Saying that the person is an agriculture major when in fact the person is an agriculture major.

TABLE 7-6

The quality control engineer for a furniture manufacturer is interested in the mean amount of force necessary to produce cracks in stressed oak furniture. The mean for unstressed furniture is 650 psi. She performs a two-tailed test of the null hypothesis that the mean for the stressed oak furniture is 650. The calculated value of the Z test statistic is a positive number that leads to a p value of 0.080 for the test.

14. Referring to Table 7-6, suppose the engineer had decided that the alternative hypothesis to test was that the mean was less than 650. What would be the p value of this one-tailed test?

a. 0.040

b. 0.160

c. 0.840

d. 0.960

15. The t test for the mean difference between 2 related populations assumes that the respective

a. sample sizes are equal.

b. sample variances are equal.

c. populations are approximately normal or sample sizes are large enough.

d. All of the above.

16. In testing for differences between the means of 2 related populations

the null hypothesis is:

a. H0: D = 2.

b. H0: D = 0.

c. H0: D < 0.

d. H0: D > 0.

17. To use the Wilcoxon Rank Sum Test as a test for location, we must assume that

a. the obtained data are either ranks or numerical measurements both within and between the 2 samples.

b. both samples are randomly and independently drawn from their respective populations.

c. both underlying populations from which the samples were drawn are equivalent in shape and dispersion.

d. All the above.

TABLE 8-4

A real estate company is interested in testing whether, on average, families in Gotham have been living in their current homes for less time than families in Metropolis have. A random sample of 100 families from Gotham and

a random sample of 150 families in Metropolis yield the following data on length of residence in current homes.

Gotham: G = 35 months, sG2 = 900 Metropolis: M = 50 months, sM2 = 1050

18. Referring to Table 8-4, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.01?

a. t  Z = -1.96

b. t  Z = 1.96

c. t  Z = -2.080

d. t  Z = -2.33

19. Referring to Table 8-4, what is the standardized value of the estimate of the mean of the sampling distribution of the difference between sample means?

a. -8.75

b. -3.75

c. -2.33

d. -1.96

TABLE 8-5

To test the effects of a business school preparation course, eight (8) students took a general business test before and after the course. The results are given below.

Exam Score Exam Score

Student Before Course (1) After Course (2)

1 530 670

2 690 770

3 910 1000

4 700 710

5 450 550

6 820 870

7 820 770

8 630 610

20. Referring to Table 8-5, at the 0.05 level of significance, the decision for this hypothesis test would be:

a. reject the null hypothesis.

b. do not reject the null hypothesis.

c. reject the alternative hypothesis.

d. It cannot be determined from the information given.

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Case Study – Director’s Requirements

Your office has outgrown its old desktop machines and is in the market for new PCs, but would like some guidance on what to purchase. The Director wants to ensure that the office obtains PC machines that meet the requirements stated below. You, as an employee of a small educational company, have been tasked to buy 5 PCs and associated equipment for the office. You only need to determine the specifications for ONE PC, not five. The office will likely buy five of the same computer model/configurations you propose. But remember to also define the components needed to create a network so that the 5 computers can communicate with each other and connect to the internet.

The Director has defined some capabilities that the PCs will need to have to ensure optimal performance. These tasks and system needs are collectively the office’s requirements. The requirements are as follows:

Create documents, spreadsheets, presentations, and send and receive email.

Participate in online video conferences, web courses and forums (the Director is a part-time professor at a local university).

Create and edit audio and video files and share video and audio files via emails, instant messaging, and in chat rooms via mobile devices.

Create small databases to manage all audio, video and photo data.

Take high quality digital photos and videosand download them to the PC as well as scan and edit the photos and videos. Manipulate/edit various image and video formats (in the relevant table, please specify at least two image and two video formats that can be accommodated by your solution(s)). .

Print documents to include photo quality color printing.

Manipulate pdf files, including editing pdfs, conversion from pdf to Word and vice versa.

Transfer information (audio, video and photos) between PC machines.

Manage the Director’s schedule by using an online calendar and day planner.

Utilize the internet to make online purchases, conduct banking services and research new audio, video and photo editing methods using a broadband service (in the relevant table, please specify service provider).

Connect all required peripheral devices you deem necessary to the system unit.

Protect the PC and all components from dirty electrical power including under voltage (brownout or blackout) and overvoltage (power surge or spike).

Manage and protect the system, data, and information while working on the Internet including scanning all incoming emails, email attachments, and files downloaded from Web-based sources; firewall, virus and spyware (security) protection; and checking websites for phishing and fraudulent activities.

Your specification must address each of the 13 items listed in the requirements.

Case Study- Director’s Request for PCs using MS Word Table

Case Study – Using MS Office 2010 / 2013 / 365

Please use the document “READ FIRST – Case Study Instructions – Director’s Requirements” for each of the parts described below.

Part 1: Specifications Table (MS Word)

For the case study provided to you, create MS Word tables that identify and contain the hardware and software requirements to meet the director’s requirements. The MS Word document in its final form will include 6 MS Word tables. It will include a two-paragraph narrative summary that classifies the user type and identifies the PC categorythat will be recommended. The specific instructions are found in the table at the end of this file.

Students are expected to conduct external research to adequately address all aspects of the assignment requirements. It is suggested that students use a computer manufacturer’s site (i.e., Apple, Dell, Toshiba) to help in identifying all the components needed to meet the director’s requirements. Remember, although there are 5 computers to be purchased, you are required to configure only one, as the same one may be purchased for all 5 employees. Any outside sources should be correctly cited in APA style at the end of the table. Students will need to include specific requirements from the case study to show why each item is being recommended. Each element listed below must be incorporated into the assignment. Omissions will result in loss of points.

Make and model and description are required, when at all possible.. For example, if the solution suggested is a 32” IBM Monitor, say so. Do not just say monitor because that does not provide sufficient information for a purchase. It is not necessary, for example, to identify the make and model of a USB port.

You must also consider components that may be a part of a machine or device. For example, the System Unit table will require elements such as USB ports. The monitor and mouse are typically separate devices on a desktop, but on a laptop or tablet they are often integrated. You should identify the various forms of input and output for your computer(s) on the Hardware table, whether they are separate devices or integrated elements.

There should be sufficient detail in this case study for procurement/purchasing personnel to buy the systems. Details are crucial.

Don’t focus on web references as to where the equipment can be found, although you may include your source(s). Focus on a solution to specific requirements.

Do not ‘number’ requirements in your table, even though they are numbered in the “Case Study – Director’s Requirements’ document. In many cases there are several requirements expressed in a single numbered listing. It’s important that you are clear about which requirement is addressed by a specific piece of hardware or software.

All identified hardware and software and relevant requirements must be listed in the tables. Mentioning an item or a requirement in the two paragraph narrative is perfectly ok, but it must also be in the tables.

Additional information:

You are supposed to tie back your recommended specs to all of the original requirements. Spell out the requirements that apply to your selection of hardware, etc and do so in the tables. Your customer would not appreciate having to go guess as to which requirement is being met by your items.

Don’t forget the components necessary for the computers to communicate with each other and connect to the internet.

Suggested layout for the tables (other layouts are possible):

Three columns: Group (Input, Output, Etc), Device, Requirement; then one row for each Device. Arrange your tables so that you don’t leave lots of blank rows. See the Sample Tables for suggested layouts. These samples can be found in the topic labeled “Optional Tutorials-Word project” in the Readings for Week 4.

Include details where it makes sense. For example:

Scanner. This isn’t enough information to tell what the device is capable of. The customer wants to know how it’s “tricked out”. What model is it? Is it an All-In-One or standalone (why?)? How much RAM does it have? Does it have wireless capability? Can it accept camera memory cards? What resolution can it handle?

Adapter Cards. Your customer wants to create and edit high quality photos and videos. This usually means you’ll need a beefed-up graphics adapter. Be prepared to answer these questions: What model is it? How much RAM does it have? Is it integrated or discrete? This means you need to understand a little about graphics cards. Integrated means it is a chip (not an actual card) that is part of the motherboard. Typically, integrated video is ok but not as powerful as discrete video cards. These are actual adapter cards that have lots more circuitry and dedicated RAM than the smaller integrated chips. So they are more powerful and better for the customer’s requirements.

Monitor. While the software applications actually enable video creation and editing, the hardware enables the “high quality” requirement. You can hook up a display to the standard VGA port on the computer. However, the newer machines come with HDMI ports, which enables High Definition displays. If the recommended desktop or laptop has an HDMI port the user can get full 1080p on the video display unit. These specifications may satisfy the customer’s requirement to create and edit high quality digital photos and videos.

Ports. Everybody needs ports, right? I just described an important one – HDMI. How about Ethernet, SATA, FireWire, USB (2.0 or 3.0), media cards? Think of the data transfer/exchange requirements and what kind of speeds are necessary to make them work effectively.

External Storage. The customer may want users to exchange data quickly. Are CDs or DVDs the way to go? What about USB flash memory cards? Or some kind of network storage?

Here are the specific instructions:

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Group Course Project: A Financial Statement Analysis

A Comparative Analysis of Celgene Corporation and Gilead Sciences, Inc.

The students will be assigned to work in teams of two no later than Week 2. The teams will be required to collaborate at least three weeks on the project using a collaboration tool, such as Cisco Spark, or similar technology, and provide evidence of use of the tool. It will be recommended that the students begin their project no later than week 5, when the draft is due, and continue through the end of week 7, when the final project is to be delivered.

Below is the link for the financial statements for Celgene Corporation for the fiscal year ending 2015.

http://ir.celgene.com/sec.cfm?view=all

When you arrive at this website, please do the following.

First, under View, select Annual Filings using the drop-down arrow labeled All Filings and then select 2016 using the drop-down arrow labeled Year,

You should select the 10k dated 2/11/2016 and choose to download in PDF, HTML, or Excel format.  The PDF format is the best format for searching.

Below is the link for the financial statements for Gilead Sciences, Inc. for the fiscal year ending 2015.

http://investors.gilead.com/phoenix.zhtml?c=69964&p=irol-sec

First, select 2016 under the Year filter using the drop-down arrow labeled All Years and then select Annual filings under the Groupings filter using the drop-down arrow labeled All Forms. Press the large Search button to access the requested annual filing for 2016.

You should select the 10k dated 2/24/2016, and choose to download it in PDF, Word, or Excel format. The PDF format is the best format for searching.

A sample project template is available for download from the Course Resources page’s Course-Specific Resources section. The sample project compares the ratio performance of Tootsie Roll and Hershey using the 2014 financial statements of Tootsie Roll and Hershey provided at their websites.

This course contains a Course Project, where you will be required to submit one draft of the project at the end of Week 5, and the final completed project at the end of Week 7. Using the financial statements for Celgene Corporation and Gilead Sciences, Inc., respectively, you will calculate and compare the financial ratios listed further down this document for the fiscal year ending 2015, and prepare your comments about the two companies’ performances based on your ratio calculations. The entire project will be graded by the instructor at the end of the final submission in Week 7, and one grade will be assigned for the entire project.

For the Final Submission:

Your final Excel workbook submission should contain the following. You cannot use any other software but Excel to complete this project.

1.      A Completed Worksheet Title Page tab, which is really a cover sheet with your name, the course, the date, your instructor’s name, and the title for the project.

2.      A Completed Worksheet Profiles tab which contains a one-paragraph description regarding each company with information about their history, what products they sell, where they are located, and so forth.

3.      All 16 ratios for each company with the supporting calculations and commentary on your Worksheet Ratio tab. Supporting calculations must be shown either as a formula or as text typed into a different cell. The ratios are listed further down this document. Your comments for each ratio should include more than just a definition of the ratio. You should focus on interpreting each ratio number for each company and support your comments with the numbers found in the ratios.  You need to specifically state which company performed better for each ratio.

4.      The Summary and Conclusions Worksheet tab is an overall comparison of how each company compares in terms of the major category of ratios described in Chapter 13 of your textbook. A nice way to conclude is to state which company you think is the better investment and why.

5.      The Bibliography Worksheet tab must contain at least your textbook as a reference. Any other information that you use to profile the companies should also be cited as a reference.

Required Ratios for Final Project Submission

1.      Earnings per Share of Common Stock

  1. Current Ratio
  2. Gross (Profit) Margin Percentage
  3. Rate of Return (Net Profit Margin) on Sales  
  4. Inventory Turnover
  5. Days’ Inventory Outstanding (DIO)

7.      Accounts Receivable Turnover

8.      Days’ Sales Outstanding (DSO)

  1. Asset Turnover
  2. Rate of Return on Total Assets (ROA)
  3. Debt Ratio
  4. Times-Interest-Earned Ratio
  5. Dividend Yield [For the purposes of this ratio, use Yahoo Finance to look up current dividend per share and stock price; just note the date that you looked up this information.]
  6. Rate of Return on Common Stockholders’ Equity (ROE)
  7. Free cash flow
  8. Price-Earnings Ratio (Multiple) [For the purpose of this ratio, look up the market price per share as of December 31, 2015 for Celgene Corporation and for Gilead Sciences, Inc..]

The Excel files uploaded in the Dropboxes should not include any unnecessary numbers or information (such as previous years’ ratios, ratios that were not specifically asked for in the project, etc.).

Please upload your final submission to the Week 7 Dropbox by the Sunday ending Week 7.

For the Draft:

Create an Excel spreadsheet or use the project template to show your computations for the first 10 ratios listed above. The more you can complete regarding the other requirements, the closer you will be to completion when Week 7 arrives. Supporting calculations must be shown either as a formula or as text typed into a different cell. If you plan on creating your own spreadsheet, please follow the format provided in the Tootsie Roll and Hershey template file. 

Please upload your draft submission to the Week 5 Dropbox by the Sunday at the end of Week 5.

Other Helpful Information:

If you feel uncomfortable with Excel, you can find many helpful tutorials on Excel by performing a Google search.

Chapter 13 contains ratio calculations and comparison comments related to Apple and Dell, so you will likely find this information helpful.

BigCharts.com provides historical stock quotes.

Either APA or MLA style can be used to complete the references on your Bibliography tab. There is a tutorial for APA and MLA style within the Plagiarism link, which can be accessed through the Syllabus.

The entire project will be graded by the instructor at the end of the final submission in Week 7, and one grade will be assigned for the entire project. The project will count for 15% of your overall course grade.

Category

Points

%

Description

Documentationand Formatting

14

9.3%

The report will be submitted in the form of an Excel Workbook, with each page (worksheet) of the workbook named appropriately. Please do not use any other software (such as MS Works or Lotus) to complete the project. A quality report will include a Title Worksheet tab, a Worksheet tab for the profile of the two companies, a Worksheet tab for the ratio calculations and comments, a Worksheet tab for the summary and conclusion, proper citations in APA format if applicable, and a Bibliography Worksheet tab for the references. (8 points)

In addition, evidence of the use of a collaboration tool in three separate weeks must be provided. This can be a recording or screen capture of Spark from the team’s meetings. (6 points)

Organizationand Cohesiveness

6

4.0%

A quality report will include the content described above in the documentation and formatting section. The ratios should be listed in the same order in which they appear in the project information above.

Editing

10

6.7%

A quality report will be free of any spelling, punctuation, or grammatical errors. Sentences and paragraphs will be clear, concise, and factually correct. Ratios will be expressed as numbers or percentages, depending on what is appropriate, as is shown in the textbook. Note that not all ratios are shown as percentages. You should be consistent with the number of decimal places used in the Course Project template.

Content

120

80.0%

A quality report will have correct ratio calculations and accurate supporting commentary. Any assumptions, if made, should be spelled out clearly. Supporting calculations must be shown, either as a formula, or as text typed into a different cell.

Total

150

100.0%

A quality report will meet or exceed all of the above requirements.

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